Let’s talk about your light
A question about a finish, an installation detail or an order? Start with the information below.
Product & room advice
Include the product link, size, finish, room measurements and installation country.
Existing orders
Include your order number, checkout email and a short description of your question.
Custom & project enquiries
Include a reference, proposed dimensions, quantity, destination and timeline.
Contact Alorenlamp
Email: info@alorenlamp.com
Phone: +1 478-659-4225
Business contact address:
7900 Shelbyville Rd
Louisville, KY 40222
United States
Please contact us for return instructions before sending any product. A business contact address is not an automatic return authorization or return destination.
Before you send your message
For a product question, tell us the exact variant and what needs clarification. For a delivery query, include the latest tracking status. For damage, keep the packaging and explain the issue; we can advise how to provide photographs when we respond.
Never include full card details or account passwords. If you are uncertain whether a fixture is suitable for your wiring or mounting surface, ask a qualified electrician to identify the requirements first.
Read the FAQs · Explore Customer Care · Send a message below ↓
A little context makes the conversation more useful
Choosing a fixture
Include the product link, exact size and finish, delivery country, ceiling height and the furniture dimensions it needs to work with.
Following an order
Include your order number and checkout email. For delivery questions, describe the latest tracking update; for damage, keep the carton and photographs.
Please send room photographs or drawings by email if they cannot be included in the form. Our business address is for business correspondence and is not an automatic return destination. Return instructions are supplied after the individual request has been reviewed.
Thoughtful lighting. Personal spaces.A conversation starts here
Let’s find the right light for your space.
Ask about a product, share your room plans or get help with an existing order. Include a product link or order number so we can help with the details.