Frequently Asked Questions

Compare the fixture with the room, furniture and available ceiling height. Check the full installed drop as well as the shade size. Our size guide explains what to measure; send your measurements if you need help comparing options.

Ambient light supports the overall room; task lighting is directed toward an activity such as reading or working. A combination can create a more comfortable room than one bright source alone.

This varies by product. Check the listing for included components, bulb base and light source. Contact us if the exact bulb specification or inclusion is unclear.

No. Compatibility depends on the light source, driver, bulb and dimmer. Confirm the product specification and ask your electrician to check the complete combination.

Only where the individual product’s location rating and installation instructions allow it. A decorative appearance does not establish suitability for water, moisture or weather exposure.

Natural veining, tone and texture vary. If you are ordering a coordinated set, discuss the expected variation and any available references before ordering.

Selected designs may support changes. Send the product link, requested dimensions, finish, quantity and destination. Availability, price and timing are confirmed individually.

Enter WELCOME10 in the discount field at checkout. The existing offer is 10% off eligible lighting, once per customer, with market restrictions. Checkout confirms whether your order qualifies.

Available methods are displayed at checkout and can vary by country, currency and device. A logo elsewhere on the website does not guarantee that every method is available for your order.

Contact us as soon as possible with your order number. Changes depend on the order stage and any agreed custom-production conditions. Once an order is in transit, its contents or delivery details may not be changeable.

Shipping charges and any available free standard option are shown at checkout based on the destination, order and chosen method. Review the final total before placing your order.

Check the product information and checkout estimate. Processing, custom production and transit are separate stages. Transit estimates begin after dispatch and may be affected by customs, weather or carrier delays.

Use the tracking number and link in your dispatch email where available. Tracking can take time to update after a label is created. Contact us with your order number if you need assistance.

Check the checkout breakdown. Where taxes or import charges are collected, they are displayed before payment. If not collected, additional charges may be due before or at delivery under the current Shipping Policy.

Inspect the delivery and contact us promptly. Keep the packaging and send clear photographs of the item, packaging, shipping label and damage without attempting unsafe disassembly.

Contact us before returning anything. Eligibility depends on the destination, product and applicable terms. Follow the return instructions provided after your request is reviewed.

The current Refund Policy states that change-of-mind return shipping is your responsibility unless otherwise stated or required by applicable law. Confirm the instructions for your order before shipping.

Use a qualified electrician to check the electrical supply, mounting and local installation requirements. Confirm uncertain details before ordering or modifying a fixture.

Switch off the power and allow the fixture to cool. Use the supplied material-specific instructions. Our care guide outlines gentle cleaning and situations that need professional support.

Send the exact product reference and order details, if available. File or part availability is checked individually; formats, dimensions and compatibility must be confirmed.